Refund Policy

This Refund Policy is part of the SkinCash Terms of Service and binds every user of the Service.

It explains when a refund of funds or an item is possible and when it is not, and what to do if something goes wrong.

By starting any transaction on the site you confirm that you have read and accept this Policy.

CS2 items are digital goods. A Steam trade is irreversible: an item cannot be sent back the same way, even if the deal was a mistake.

The consumer right to withdraw from a distance contract generally does not apply to digital content delivered with your consent. Where your local law says otherwise, your rights remain.

• you pick items and see the offered price;
• you confirm the sale and the Service sends a trade offer;
• you confirm the trade in Steam and in the mobile authenticator;
• once the items arrive, the funds are credited to your Balance.

Before you confirm the trade in Steam you can cancel with no consequences — just decline the offer.

Once the trade is confirmed the deal is complete.

We refund funds or return an item in these cases:

• a technical error on our side: a debit with nothing delivered, a double debit, an incorrectly calculated amount;
• payment went through but the item was not delivered and cannot be;
• a trade failed through our fault while the item stayed with you — then the credit is reversed, not the item;
• the transaction is found to be unauthorised after our review.

In such cases contact support within 14 days of the transaction and include its id, the date and, where possible, screenshots.

No refund is given if:

• the deal completed correctly and you changed your mind;
• the item’s price rose or fell after the deal;
• you picked the wrong item but already confirmed the trade;
• you entered wrong payout details and the funds went there;
• the item was lost because your Steam account was compromised or you shared your API key;
• the transaction breaches the Terms of Service or was made to abuse bonuses;
• the funds have already left your Balance to external details.

If an item is paid for but not delivered within a reasonable time and delivery is impossible, the funds are returned to your Balance in full.

If the item was delivered and accepted in Steam, no refund is given: the deal is complete.

A Valve trade lock is not grounds for a refund — it is a Steam rule, not a defect of the item.

A payout is sent after the transaction is reviewed. That usually takes minutes to hours, and in some cases up to several business days.

A delay by itself is not grounds for a refund. If the funds have not arrived within 5 business days, contact support and we will check the transfer status.

Until a payout is sent you can ask us to cancel it and the funds return to your Balance. Once sent it cannot be cancelled.

Payment system and blockchain network fees are not refundable.

An approved refund is credited to your account Balance — that is the fastest route and the funds are immediately usable.

A refund to external details is made by the same method as the original transaction, where technically possible.

A request is normally reviewed within 5 business days. Complex cases that need an enquiry with a payment system can take up to 30 days.

Start with support: support@skincash.gg. Give the transaction id, the date, what went wrong and attach screenshots. Most questions are resolved within a day.

If you are not satisfied with support’s decision, write to legal@skincash.gg for a second review.

Please do not open a chargeback before contacting us: it freezes the funds on the payment system’s side and makes a quick resolution impossible. An account with an open chargeback is suspended until the matter is settled.

We may update this Policy. The current version always lives at this address and the date is shown at the top of the page.

Transactions already made are governed by the version that was in force at the time.

SkinCash LLC, 30 N Gould St #39148, Sheridan, WY 82801, USA.